At Sampiges, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward return policy to make the process as convenient as possible. Please read the following guidelines carefully:
Eligibility for Returns:
To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging. Returns must be initiated within 7 days of receiving your order.
Return Process:
To initiate a return, please contact our customer service team within the specified return period. You can reach us via email at info@sampiges.com
Please provide your order number, the reason for the return, and any relevant details about the item(s) you wish to return.
Once your return request is approved, we will provide you with a return authorization (RA) number and instructions on how to return the item(s).
Return Shipping:
Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, defective or damaged item).
We recommend using a trackable shipping method and retaining the shipping receipt for your records. We are not responsible for returns lost or damaged in transit.
Refund Process:
Upon receiving and inspecting the returned item(s), we will process your refund within 2 business days.
Refunds will be issued to the original form of payment used for the purchase.
Please note that shipping costs (if applicable) are non-refundable,
Exchanges:
We currently do not offer direct exchanges. If you wish to exchange an item for a different weight, please follow the return process outlined above and place a new order for the desired item.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately upon receipt. We will arrange for a replacement or issue a refund, including any applicable return shipping costs.
Contact Us:
If you have any questions or concerns regarding our return policy or need assistance with a return, please don’t hesitate to contact our customer service team. We are here to help and ensure that your shopping experience with Sampiges is enjoyable and hassle-free.
Please note that this return policy is subject to change without prior notice. For the most up-to-date information, please refer to this page or contact our customer service team. Thank you for choosing Sampiges!